Refund & Cancellation Policy

Last updated: February 11, 2026

At leadfunnel, we strive to provide excellent service to all our customers. This policy outlines our refund and cancellation procedures.

1. Free Trial Period

We offer a 14-day free trial for all new accounts. During the trial period:

• No payment information is required
• Full access to all features
• Cancel anytime without any charges
• Data will be deleted after 7 days of trial expiration

2. Subscription Cancellation

You may cancel your subscription at any time:

• Login to your account and navigate to Settings
• Cancel before the next billing date to avoid charges
• Access continues until the end of your current billing period
• No partial refunds for unused days in the current period

3. Refund Policy

Eligible for Refund:

• Technical issues that prevent service usage and cannot be resolved within 7 days
• Duplicate payments or billing errors
• Requests made within 7 days of initial subscription (first-time subscribers only)

Not Eligible for Refund:

• Requests made after 7 days of subscription
• Change of mind or business circumstances
• Failure to cancel before renewal
• Violation of Terms & Conditions leading to account suspension
• Custom development or setup fees

4. How to Request a Refund

To request a refund:

• Email us at connect@leadfunnel.in
• Include your account email and order/transaction ID
• Describe the reason for your refund request
• Allow 5-7 business days for review

5. Refund Processing

Once approved, refunds will be processed as follows:

• Refunds are credited to the original payment method
• Processing time: 5-10 business days
• Bank processing may take additional 3-5 business days
• You will receive email confirmation when the refund is processed

6. Downgrades

If you downgrade your plan:

• The new plan takes effect at the next billing cycle
• No refund for the difference in plan prices
• Features exceeding the new plan limits may be restricted

7. Account Suspension

If your account is suspended due to policy violations:

• No refunds will be provided
• You may request your data within 30 days
• After 30 days, data will be permanently deleted

8. Contact Us

For refund inquiries or questions about this policy, contact us at:

Email: connect@leadfunnel.in

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