Privacy Policy

Last updated: February 11, 2026

leadfunnel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number, company details)
• Lead and customer data you enter into the system
• Invoice and quote information
• Communication logs and activity history
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Two-factor authentication (2FA) for all user accounts
• Regular security audits and updates
• Access controls and user authentication

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing (Razorpay)
• Email delivery services
• WhatsApp Business API
• Cloud hosting providers

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent at any time

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: connect@leadfunnel.in

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